I didn't start in design. I started in mechanical engineering, where I learned how systems are built. Somewhere between the machines, I noticed I cared more about the people using them. A Master's in Design Management at MIT Institute of Design made that official.
The early years were about learning to listen properly: primary research and user interviews at TATA DISQ's GODAAM initiative, then research strategy at ISB Hyderabad - my first taste of tying what users struggle with to what a business needs to decide.
At Infosys-WONGDOODY I got my first lead title and the responsibilities that come with it: estimating work, shipping B2B and B2C portals and dashboards, and maintaining the design systems underneath them. Then Link Innovation pulled me out of the screen entirely - leading a service design engagement for Tanishq, facilitating sprints and workshops, designing processes instead of interfaces.
Since 2023 I've been at Deloitte, working at enterprise scale: a major Indian bank's digital revamp, approval systems for a global energy company, and an AI campaign platform whose design system I built from scratch. The through-line, looking back, was there from the factory floor: find the system inside the mess, and make it one everyone can use.